b"Chapter 4 Smartpeopledon'thitpeoplewithdemeaningcommentsandnever intentionally try to put people in an embarrassing or demeaning position. Instead, they show genuine personal and professional interest by asking, Howareyou?orHow'syourfamily?whilelisteningand expressing real concern for the situation.Remember that you can change a person's life, every day by how you addressthem.Soneverpassupanopportunitytoencourageothers, never pass up an opportunity to inspire someone.12.Mistakes: if you only do things, you've already mastered, you will rarely, if ever, make mistakes. However, it will lead you to a most boring life.A person who has never made a mistake has never tried anything new. (Albert Einstein)It'swhenwetrysomethingnewthatwemakethemostmistakes. However, it is impossible to live without failing at something unless you live with such caution that you might as well not have lived at all, in which case you fail by default.13.Fix errors: Although many errors are minor and do not cause much ripple in the world, some errors hurt others and should be addressed quickly and in full. Here is a process for dealing with any errors whether professional or personal:a.Acknowledgetheerror:don'taddtothemistakealreadymadeby ignoring it in the hope that it will go away. Whetheryoumissedacustomerorderorforgotyourspouse's birthday, ignoring the failure won't make it seem less important, it will just make you look unintelligent.Be honest. Acknowledge directly and briefly, but honestly, that you lackedjudgment.Statespecificallywhatyoudidandmentionhow much you regret the action.b.Accept your responsibilities: the automatic response of human nature istojumpintoaself-defensemode.Atnotime,isthisresponse stronger,thanwhenweareforcedtoacknowledgeourown shortcomings. Resist the urge to find someone to blame, even if it's justified. There are always extenuating circumstances, and most of us don't intend to be wrong. 146Germain Decelles"