b"Chapter 5 3.Trust them: give them the autonomy to decide how the work will be done, within a parameter. Give them the ability to decide, but make sure they know you're available for any questions.4.Inspire them: explain why you asked them, as opposed to someone else. List their knowledge, skills and experiences that prepare them well for the job. Peoplewilloftenliveuptoexpectations,sosethighexpectationsfor yourself and let them know you expect success.5.Valuethem:thankthemsincerely.Congratulatepubliclyandshare positive comments with their peers, bosses, or social networks.6.Reward them: provide tangible proof of your gratitude. Send a handwritten note thanking them for the extra effort on a great project. Certificates,giftcards,plaques,publicrecognition,anotherworthwhile project, and more responsibility are all ways to reward people. 160Germain Decelles"