b"Chapter 4I'll give you time to think about it.Offer another specific time to talk, so you don't forget to continue the reconciliation process.f.Listenandrespond:duringtheinitialconversationandduringthe follow-up, take the time to let the other person speak. Sometimes what people need most is to share how hurt they were or the repercussions of the mistake that was made.This part of the exchange isn't fun to listen to, but it helps people sort through the feelings and get to the bottom of it, which is where you both need to get to correct the error and move on.g.Do what you said you would do: most importantly, if you offered a way to make up for the error and it were accepted, act quickly. If you don't do what you said, you'll only bring up the error again in an even more unpleasant way, and it'll be nearly impossible for you to be taken seriously when you try to apologize again.However, situations must always be put into perspective. Remember the famous philosopher and Scotch drinker Ron White's suggestion:You can't change fools.The people who insist that they never make the same mistake twice, are the people who always make the same mistake twice. And, in fact, they never stop making the same mistake.14.Trusttheprocess:sometimesourliveshavetobecompletelyturned upside down, changed and rearranged to relocate us to where we are meant to be. Sometimes when things seem to be falling apart, they fall into place. The best thing you can do is not to think, wonder, or obsess. Just breathe and trust that everything will be fine.15.Breathe: youhavealreadyexperienced,you have been so frightened, uncomfortable, and anxious and you have survived. Breathe and know that you can survive this too. I know this is all unbearable right now, breathe, keep breathing, this too will pass, I promise. Everything will be fine for you. 148Germain Decelles"