b"Chapter 9 Life is short, you must not forget, but for your own well-being it is better to forgive people in order to move on.9.Screaming is irrational: whatever they do, don't raise your voice, even if they do, keep your tone calm and smooth, even if your heart races. Yelling is irrational and unnecessary to get a point across. Soon they will realize that they are throwing a tantrum and just looking ridiculous. Similarly, for swearing, you're a professional, stay that way even when things get out of hand.10.Keep them in the past: bringing back, things that you have already put behind you is not productive. If you have forgiven them and moved on, keep the situations in the past. But always remember past situations to make better future decisions.11.Irrational and erratic behavior: sometimes people resort to irrational and erratic behavior, especially in tense situations. If it gets out of control and you're not going anywhere with that person, just say,Well, I thought it would be easy and you'd take responsibility for your bad decision, but I guess not, so see you later. Use this situation as an indicator that this person is difficult, self-centered, or childish. Limit any contact in the future, you don't need their negativity.12.Thinkaboutwhathappened:takeaminutetodecompressandthink about what happened. No matter the outcome, move on.Reassure yourself that you are grateful to be a successful and likable person. You have done your part by approaching them peacefully and simply bringing them up, you have forced them to reflect on their actions. You did everything right, let them live now with their evil deeds. However, be prepared for the possibility that this does not go well.If you've done all of these things, but the person isn't listening or responding, the next step is to set boundaries.If there is an ongoing pattern of disrespect, your next thought will be more about clarifying what your response will be the next time the behavior occurs.298Germain Decelles"