b"HOW TO UNDERSTAND EACH OTHER a.Be proactive: the first habit of highly effective people is to be proactive. By being proactive, you anticipate and prepare for the challenges that will come your way.Reactive people wait for problems to arise and then try to react. They are mostly surprised. By the time they react, they are now in stress mode and operating out of fear.When you are proactive, you choose your response. You can't control everything that happens to you, but you choose how to react. The more you think about your goals and deal with the challenges you will face, the more skillfully you will learn to respond.b.Start with the end, in mind: another habit of highly effective people is to work backwards from the ideal outcome. This is a great opportunity to examine and play with multiple possibilities.Itisanopportunitytopromotesocialinclusion,integrationandto imagine a future where everyone is a winner. If you find that your goal in mind is creating a lot of losers, then you might want to rethink your possibilities.c.Think win-win: another habit of highly effective people is to deliberately focus on creating a win-win solution. To think win-win is the belief that everyone can win. It's not me or you, it's the two of us.It is a belief that there are enough good things for everyone; it is an abundant way of thinking. Thinking that win-win is being happy for others when good things happen to them.d.Practiceassertiveness:don'tletalackofappreciationleadyouto negative behaviors, rather support yourself positively, because when you celebrate your personal victories, you are filling the need.Remember that when you do well, often difficult work, you will cultivate assertiveness.Createmoremomentsyou'llbeproudof.Andthink about those victories. They will be your juice and joy throughout your day.e.Adopt an attitude of gratitude: that's really where you let the sun in. If you notice a trend among the most successful people on the planet, it's that they radiate a deep attitude of gratitude. They celebrate all that theyaregratefulfor.Theyarejustthankful.Theyappreciate everything they own. Germain Decelles261"