b"TABLE OF CONTENTS4.Individual brainstorming:5.The next step - take action!CHAPTER 8How to understand each other237COMMUNICATION - 239 Develop your communication skills. 1.Active listening:2.The communication method:a.Body language:b.Gesturesc.Facial expressions:d.Paralanguage:3.Written communication:4.Visual communication:5.Amiability:6.Trust:7.Share comments:8.Volume and transparency:9.Empathy:10.Respect11.The ability to react quickly:THE TRAGEDIANS - 245 Navigate in these circumstances. 1.Break free:2.Try to figure out what's behind the drama:3.Find out the facts:4.Ask them to come up with a solution:5.Set boundaries:6.Distance yourself:7.Look for nice people:8.Don't become a drama seeker:How do you deal with an unpleasant person? 1.Act impeccably:2.Observe the dynamics:3.Be careful:4.Don't let them sap your energy:5.Re-energize:6.Know when to ask for help:7.Identify your limitationsGermain Decelles 15"