b"Chapter 8 8.Volume and transparency: when you speak, it is important that you be clear andaudible.Adjustingyourvoicesoyoucanbeheardinavarietyof contexts is a skill, and it's essential for communicating effectively. Speakingtooloudlycanbedisrespectfulorembarrassingincertain situations. If you are unsure, observe to see how others are communicating.Another aspect of verbal communication is changing the pronunciation of a vowelandthetone.Thisinvolveshowyourpitchrisesandfalls,your tonality, your accent pattern, and the spaces you place between sentences.Such details can be effective in communicating emotion and giving your audience insight into how your message should be interpreted whether you realize it or not.9.Empathy: having empathy means not only understanding, but also sharing the emotions of others. This communication skill is important in team and individualsituations.Ineithercase,youwillneedtounderstandother people's emotions and select an appropriate response.For example, if someone is expressing anger or frustration, empathy can helpyourecognizeandneutralizetheiremotions.Atthesametime, empathy allows you to assimilate if a person is positive and enthusiastic and thus help you gain support for your ideas and projects.10. Respect: a key aspect of respect is knowing when to initiate communication and respond. Respect above all else is to allow others to speak without interruption. It is considered a necessary communication skill for success.Communicating respectfully also means making the best use of your time bystayingontopic,askingclearquestions,andfullyansweringany questions you are asked.11. The ability to react quickly: whether you're answering a phone call or an email, quick communications are considered more effective than those that are slow to respond. One method is to determine how long your response will take. Is this a request or question you can answer in the next five minutes?If so, it might be a good idea to fix it as soon as you can. If it is a more complexrequestorquestion,youcanalwaysconfirmthatyouhave received the message and let the person you are talking to know that you will answer in full a little later and if necessary, with an urgent request, your response time. 244Germain Decelles"