b'Chapter 8 Developing communication skills can help us avoid conflict, compromise, and make better decisions.For example, employees today expect to be informed about all aspects of the business and not to miss any important information. They expect leaders to regularly communicate their roles and goals. They expect continuous feedback on their work, and they expect to be able to find the information they need in seconds.Leaderswhosuccessfullycommunicateorganizationalvaluesandgoalsto their employees have much lower turnover rates.Although we can develop certain communication skills, communication is more effective when it is spontaneous than when it follows certain quickly applied formulas.Ittakestimeandefforttodevelopsuchskillsandbecomeagood communicator. Themoreeffortandpractice,themorespontaneousandinstinctivethe communication skills will be.240Germain Decelles'