b'Chapter 5 You have certainly noticed in your daily life that many people do not listen, they canhear,buttheydonotlisten.Tobecomeaneffectiveperson,you sometimes have to shut your mouth and really listen to those who approach you.You should never be too busy to listen, as it is the ultimate form of respect anyone can give to another human being.Donotlistenwiththeintentionofresponding,butwithawillingnessto understand. It shows that you value your interviewees by actively listening to their concerns, comments, or suggestions.Alittletrickistotakeafewnotes,whichwillpromoterelationshipsand, moreover, will allow you not to forget in order to address the resolution of a situation and thus reinforce with your interlocutors the level of confidence that they grant you.However, when listening, try to discern what is not being said. People may provide you with information that comes from hearsay or sources that support a particular agenda. For example, we only have to look at the press and social media to easily see the distortions in relation to economic, political and social issues.154Germain Decelles'