b"Chapter 4 Take the time to read the following points and think abouthow being polite and following social etiquette can improve your relationships with others. Always use common sense and try to behave in the most appropriate way possible, taking into account any cultural differences:a.Say hello : greet people appropriately, make eye contact and smile naturally,shakehandsorhugwhenappropriate,butsayhello, especially to colleagues and other people you see every day.b.Be approachable: don't push people away just because you're having a badday.Make time to chat: maybe talk abouttheweather,ask about the other person's family, or talk about something that's making headlines. Make an effort to strike up a light conversation, show some interest, but don't overdo it. Stay friendly and positive and pick up on the other person's verbal and non-verbal cues.c.Try remembering: things about the other person and make appropriate comments.Useherspouse'sname,dateofbirth,anysignificant events that have happened or are about to happen in her life. Always be aware of other people's problems and difficult life events.d.Always usepleaseandthank you : be sure to thank people for their input and always includepleasewhen asking for something. If someone offers you something, use Yes, please or NO, thank you. e.Use suitable language: be respectful of gender, race, religion, political opinions, and other potentially controversial or difficult topics. Do not make derogatory or potentially provocative comments.f.Learntolistenattentively:payattentiontootherswhiletheyare talking, don't get distracted in the middle of a conversation, and don't interrupt.g.Be assertive: when this is the case, I respect the right of others to be assertive as well.h.Respect other people's time: try to be precise and to the point in your explanations without seeming rushed. 150Germain Decelles"