b'INTRODUCTIONACKNOWLEDGMENTSThis book is the result of forty years of experience acquired with local and international organizations and businesses and during consulting services in change management and marketing.Iwouldespeciallyliketothankallourcustomers,businessrelations, colleagues and friends for their friendship and support.Inparticular;SisterMarie-SalomandMr.Dugasteachers,Bernard Berthiaume, Normand and Mario Forgues from the automotive industry, Claude Marcoux CPA, Jean-Louis Richard CMA, Georges Klein international business consultant,GillesPaul,MichelKwasandAlbertLasryseniormanagement advisors, The Honorable Gerry Weiner Canadian Secretary of State, numerous smallandmedium-sizedbusinessentrepreneurclients,andourassociated Information Technology and Change Management partners over the past forty years.We had many discussions with them on many of the topics covered in this book. Their advice and suggestions helped make this project a reality.Acknowledgment would not be complete without mentioning my wife, Patricia, who supported my career and my son, Frdric-Alexandre, who served, during his university years and until today in business development, as a test subject. toconfirmmanyofthequestions,thoughtsandanswerswhenwritingMy Success is Your Success.Germain Decelles, o.s.j. President & Senior PartnerWebTech Management and Publishing, Inc. Special thanks for their wisdom and support: Mr. & Mrs.Leonard J. Messineo Grand Chancellor, Sovereign Order of Saint John of JerusalemNew Jersey, U.S.A.Germain Decelles33'