b"Chapter 8 c.Facial expressions: a person's facial expression is the first thing you see when you meet them. Facial expressions of happiness, anger, fear, sadness, and other emotionsarethesameacrosscultures,makingthemvery understandable. You should smile when appropriate and ensure your expression remains calm and confident.d.Paralanguage: is your tone of voice, volume, and pitch. A different tone can make the same statement sound enthusiastic, hesitant, angry, sad, or sarcastic. Paying attention to your paralanguage can help people perceive you as relaxed, confident, and authoritative.You should use a tone of voice that suits your environment. Words can mean different things to different people, and it depends on the tone of voice you use. Yelling or using an inappropriate tone of voice can turn people off.Avoid mumbling and speak clearly to avoid confusion, save time, and avoid repeating yourself. Don't assume people understand the information given to them if you speak in a way that doesn't allow everyone to hear clearly.3.Writtencommunication:writtencommunicationisessentialforpress releases, brochures, memos, contracts, manuals, etc. You have to write clearly and precisely to convey the thoughts and ideas to everyone.You must plan, organize, write, edit, and revise your words and phrases as needed and write with the intended readers in mind. Whereappropriate,useconciseheadingsandsubheadingsandwrite simple words in clear, short sentences and paragraphs.Make sure everything is easy to understand and back up your opinions with as many facts as possible. Always summarize the main points of your writing at the end and let the reader, know what happens next.242Germain Decelles"