b"Chapter 12 2.Listen and be present: communication is the key to success, so take the time to listen and speak appropriately. Take the time to put people at ease by listening carefully.Don'tlookboredandinabadmood,asthiswillbeinterpretedas rudeness. Don't interrupt someone when they're talking, even if it's very important. Let your interlocutor pause or finish their sentence before speaking.Maintain eye contact and keep a positive posture to show your respect towards your interlocutors. Don't start nodding to show some courtesy, instead process, understand and participate by listening properly.This will foster a sense of sharing and trustamong stakeholders. Ask meaningful questions that encourage the other person to open up. Each of us loves to talk, so keep the conversation going if you want to find ways to be respectful. Remember that by listening, you make the other person feel important.3.Say,Thank you! :even if it's just because a stranger held the door open for you. Especially if your parents gave you a present or your wife took the time to cook your favorite dish for dinner. SayThank you!and let them know that their efforts are appreciated.It's so easy to forget that sometimes, but just imagine how happy they will feel when they hear that precious word from you. Thanking people is not just about expressing gratitude. It is also to show people that you respect them and that their efforts have not been wasted when they do something for you.4.Be polite: politeness and good manners go hand in hand, as bothfall under basic social etiquette. Master politeness if you're looking for ways to be respectful. Be polite to everyone,notjusttopeopleyouknowandadmireorwanttoget information or a favor from them.If you're only being respectful to make a good impression, you're on the wrong track. Do not discriminate but treat everyone the same with respect andpoliteness.Remembertofollowbasicgoodmannerstocreatea favorable impression. 386Germain Decelles"