b'Chapter 2 BEHAVIOR CHANGEAchangeinbehaviorcanbetriggeredbyalackofvalidinformation,an unpleasant situation, a change in the work process, a personal situation, or a different social context than usual.Whenfacedwithasituationthatunderminestheworkplace,itisalways important to take the time to assess whether you are an employee or a boss.Behavioral changes are not only aimed at the workplace, but also at social and family activities.If there is some level of overflow, one should be aware of the situation and contact a medical professional or even the public authorities.Just think of certain mentalities and personalities, of hot tempers, of states of mindandsoul,oftheparticularpersonalreactiontoanactionofanother person.A change in behavior must be evaluated by those in charge and the person leading the change in behavior.Apersonwishingforsuccessfollowingabehaviorallapsewillwanttoput things into perspective and quickly rectify the situation. The observation of a problem in good faith usually initiates the acknowledgment of the error followed by apologies and a return to the ranks.However, rudeness, physical and verbal brutality never has a place and must be addressed immediately, in order to protect moral and social integrity.Ifthepersoncausingthebehaviorchangechallengesthesituation,the approach to assessing this should be a tricky task.To do this, it is necessary to consider a structured approach, in order to identify the problem. Confrontation without relevant information will only add fuel to the fire. Here, it is a question of taking a step back by mentioning to the people involved that all points of view will be considered shortly.It is essential to be open-minded and understand the situation well from the beginningregardingtheproblemtobesolved.Wemustfirstputinto perspective the event that requires the intervention.What kind of behaviors needs to change and why is it necessary?82Germain Decelles'